Amit Rajadhyaksha sent me this nice video, of a call center scenario
I have been having quite some trouble with these call center guys. I just get so pissed off when the guys act as if they are the greatest computer geniuses ever born on the face of this earth. To top it all, the most frequent habit of , 'Sure, we are here to help you' OR ' Let me connect you to an expert' . Maybe this video will tell you more.
See the video and leave your comments.